Shipping policy

All orders are processed within 2-3 business days (excluding weekends and holidays). You will receive a notification when your order has shipped (please check your spam folder). All orders are shipped from our location in Menlo Park, CA via USPS or UPS. We ship to all 50 U.S. states (international shipping is not available at this time). Transit times will vary depending on location; in general, domestic shipments are in transit for 4-11 days.

Orders with a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time.

We use 100% recycled padded paper mailers (that you can reuse, recycle, or compost), corn starch peanuts (compost), water-activated paper tape (recycle or compost), and cardboard boxes (reuse, recycle, or compost) for shipping. We also re-purpose packaging materials when appropriate (reuse, recycle, or compost). No plastic is used.

Lost or Stolen Packages

If the package shows as delivered to your address but is missing, you must report the lost package to the US Postal Service. If the package is declared stolen, you must report it to your local police department. We are not responsible for stolen packages. If your package is lost via USPS, please let us know, and we can launch an inquiry with the carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order at no charge if stock is available.

We are not responsible for packages delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. We do not take responsibility for lost or stolen packages if the customer chooses to have their package shipped to a third-party carrier, transport, or courier company.

Damaged Packages

Damaged packages are rare, but if you receive one, please contact us within 48 hours of delivery confirmation to report any damages to your order. We handle damage claims on a case-by-case basis. We are not responsible for damaged packages. We pack and ship our products neatly and securely. If a product arrives broken or damaged, please send us a photo along with your order number, and we will be happy to send a replacement. A photo is required so we can file an insurance claim.

Returns/Refunds

At Ciclado, we're committed to sustainability in every aspect of our business, which is why we don't accept returns or issue refunds. Most of our products are sold without packaging to minimize waste, making them difficult to return in their original condition. Additionally, by eliminating the need for return shipments, we significantly reduce carbon emissions associated with transportation, helping to lower our environmental footprint. 

The high volume of returns in the USA contributes significantly to waste, as many returned items cannot be resold and end up in landfills. It is estimated that returned inventory creates 9.6 billion pounds of landfill waste each year and emits more than 27 million metric tons of carbon dioxide—the equivalent of a year’s worth of driving for 5.9 million cars. By not accepting returns, we encourage mindful purchasing and help reduce the resources and emissions associated with processing and shipping returned items. We believe that this policy supports our mission to promote a more sustainable and eco-friendly lifestyle, and ensures that each item you choose supports a greener future. 

We offer a range of meticulously selected products and brands that meet our rigorous quality and sustainability standards, so you can feel confident knowing that you’ll receive sustainable products of the highest quality. Prior to shipping, we inspect all packages to ensure that items are sent with care and are neatly and securely packaged. Before placing an order, please take time to read through product reviews. We also encourage you to share your experiences so that others can shop with the same confidence. We offer samples and small sizes of many of our products, so please give them a try before investing in a larger size.

We deeply care about our customers receiving their orders in perfect condition and exactly as expected. If there's ever an issue with your order - whether it's damaged, defective, or incorrect - please reach out to us at support@ciclado.com right away. We are committed to making it right and will do everything possible to remedy the situation, ensuring your experience with us is positive and aligned with our shared values of sustainability and care.