Refund policy

At Ciclado, we're committed to sustainability in every aspect of our business, which is why we don't accept returns or issue refunds. Most of our products are sold without packaging to minimize waste, making them difficult to return in their original condition. Additionally, by eliminating the need for return shipments, we significantly reduce carbon emissions associated with transportation, helping to lower our environmental footprint. 

The high volume of returns in the USA contributes significantly to waste, as many returned items cannot be resold and end up in landfills. It is estimated that returned inventory creates 9.6 billion pounds of landfill waste each year and emits more than 27 million metric tons of carbon dioxide—the equivalent of a year’s worth of driving for 5.9 million cars. By not accepting returns, we encourage mindful purchasing and help reduce the resources and emissions associated with processing and shipping returned items. We believe that this policy supports our mission to promote a more sustainable and eco-friendly lifestyle, and ensures that each item you choose supports a greener future. 

We offer a range of meticulously selected products and brands that meet our rigorous quality and sustainability standards, so you can feel confident knowing that you’ll receive sustainable products of the highest quality. Prior to shipping, we inspect all packages to ensure that items are sent with care and are neatly and securely packaged. Before placing an order, please take time to read through product reviews. We also encourage you to share your experiences so that others can shop with the same confidence. We offer samples and small sizes of many of our products, so please give them a try before investing in a larger size.

We deeply care about our customers receiving their orders in perfect condition and exactly as expected. If there's ever an issue with your order - whether it's damaged, defective, or incorrect - please reach out to us at support@ciclado.com right away. We are committed to making it right and will do everything possible to remedy the situation, ensuring your experience with us is positive and aligned with our shared values of sustainability and care.